Here you can find the most important information and useful details about your reservation. Do you have anymore questions? We would be glad to advise you personally and we are looking forward to your contact.
Check-in: The rooms are available from 2 pm, if you arrive later than 6 pm, please contact us.
Check-out: The rooms are available until 10 am.
Child discount in the room of the parents with two full-paying guests: up to 2 years € 15.- (per day), from 3 to 8 years -50%, from 9 to 14 years -30%
Reservations can be made online/ the homepage, telephone or e-mail. For fixed reservations we ask for a deposit of 40%, --. Just after we recieved your deposit, your reservation is binding. Payments can be made by cash, EC card or by online transfer before your holiday. Our bank connection is Raiffeisenbank Serfaus-Fiss-Ried, A-6534 Serfaus
IBAN: AT44 3631 5000 0002 0396 BIC: RZTIAT 22315
Cancellation conditions: SUMMER 2023 - SUMMER 2024 free cancellation until 30 days before arrival, WINTER 2023/24 free cancellation until 60 days before arrival (according to the Austrian Hotel Regulations).
In case of cancellation up to 3 months prior to arrival you will be refunded your deposit minus a processing fee of € 20,-.
A cancellation fee of 40% is due for cancellations up to 1 month prior to arrival.
In the case of cancellation later than 14 days before arrival, we will charge the booked service.)
In case of later arrival or earlier departure, the same rules will apply. We recommend a travel cancellation insurance.
The mentioned prices are per person and night, including breakfast buffet, exclusive the local tax of € 2,60 per day and person from 15 years! For short stays up to 3 days we charge a surcharge. Unused services can not be refunded.